Refund policy

At The Root Story, we take great care to ensure that every product reaches you in perfect condition. Due to the nature of our food products, we currently do not offer returns or refunds once an order has been delivered.

No Returns Policy

-All products sold on our website are non-returnable.

-We do not accept returns for reasons such as taste preference, change of mind, or incorrect selection by the customer.

Exchange for Receiving Wrong Products

We do offer an exchange in the rare event that:

-You receive a wrong product

How to Request an Exchange

If you face any of the above issues, please contact our support team within 24 hours of delivery with the following details:

-Order ID

-Clear images of the product received

-Description of the issue

Once verified, we will arrange an exchange at no additional cost.

📩 Contact our support team at:
[therootstoryy@gmail.com]

Important Notes

-Requests made after 24 hours of delivery may not be eligible for exchange.

-Products must be unused and in their original packaging for verification.

-The Root Story reserves the right to approve or deny exchange requests after inspection.